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Crew Member Jobs

Being a Crew Member is all about creating the best possible family restaurant experience. What does this mean? For starters, great customer service, so understanding people’s individual needs and delivering accordingly will be key. But it’s also about food preparation , cleaning and hygiene – so we’ll train you on a wide variety of tools and equipment, the ins and outs of quality control and everything else you need to create a consistently good service.

                   

Why choose us?

We’re the world’s biggest family restaurant business, serving 3m customers a day in the UK alone. But we can only do this with the support and dedication of the people that work here. Together, they help us create a great customer experience. So we invest in their talent in a culture that thrives on flexibility, opportunity, equality and development. Join us and we can promise you a wealth of training, career opportunities, rewards, benefits and plenty more besides.

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Customer Care Assistant Livingston Drive Thru Livingston 1

Job Location: Livingston, West Lothian, UK


Employment Type: Full Time
Restaurant: Livingston 1

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction. You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.

Requirements:
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Attributes:
You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.


Job ID: 55645C
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